Feedback And Complaints

  • We are committed to providing high-quality services and to constantly seeking ways to improve that quality.
  • Your comments, compliments, suggestions or complaints are always welcome and we take pride in responding to them quickly, effectively and honestly.
  • All comments, compliments, suggestions or complaints should be made to the Registered Manager  (email and phone number as per our website).
  • Complaints will be treated seriously and dealt with as soon as possible.
  • Verbal complaints will be responded to immediately. All comments will be carefully considered and responded to on an individual basis.
  • Written complaints will be responded to by an acknowledgement letter within two to three working days. We will then investigate the complaint and send the complainant a letter outlining the result within 28 days. If the matter is complex and cannot be resolved within 28 days, the complainant will be informed.
Download our complaints form

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Read our
Patient Stories

I can’t recommend this clinic highly enough. The treatment I received for my skin cancer was first class

AL, London

The team at the Devonshire Clinic were excellent. From booking my appointments to every part of my treatment, I felt that I was in the very best hands.

CH, London

Before visiting the clinic I had quite high expectations, but I was blown away by just how brilliant the experience was. I felt like I was the only patient in the clinic. Simply the best medical treatment.

SF, London

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